Hello,
I have been using the site for many years and over the past year I have found that while i can log in and browse the pages of the site no problem with my local IP, the video interface will not load - basically the room details load in the background and the interface loading icon continually spins until it times out, the video previews on the home page similiarly wont load. This happens with all browsers, and I have toggled extensions third party cookies etc. with no affect. It will work however If i log into the site with a VPN (which is unstable and slower). Any thoughts as to the cause?
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Thank you for reaching out to us! I’ve invited you to try using our new Error Report Form while you’re experiencing the issue.
You can access it in two ways:
From the user menu: Click the dropdown arrow next to your username in the top-right corner of the page, then select “Report a Problem.”
From the bottom of the webpage: Scroll to the bottom of any page and click “Report a Problem.”
This will help our team gather the necessary details to resolve the issue more efficiently. LS

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